Shipping policy
6. Delivery of Products
We will arrange for delivery of the products you order to the address you specify in the check out procedure. Delivery of the goods will be made as soon as possible after your order. Orders should normally take between 3 to 5 working days. However, the time for delivery will not be essential to the contract between us.
If your order is returned back to us because the courier or postal service could not complete the delivery to you for any reason, you will be responsible for the repeat delivery costs.
Lost or Damaged Parcels
If you have any lost or missing products from your order, then please contact our Customer Care team at;
Email: customerservice@sunvitd3.co.uk
Phone : +44 1992 660 522
Lost parcels must be reported within 30 days of the dispatch date. We will not be liable for any loss should you fail to do this.
We take great care to ensure your items reach you in good condition. However, if you are unfortunate to receive a damaged item, just return it to us and we will happily refund or replace it.
7. Liability
The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Sunvit-D3 Limited, or any of their employees or agents.
You must notify us within 7 days of the receipt of the goods if they are not what you ordered or are damaged or defective or the delivery is an incorrect quantity otherwise we will not be liable for any loss or damage if you fail to do this.
If goods are not received within 30 days of the order being placed you must notify us by email within 37 days of ordering the goods. If you notify us of your problem we shall;
- Replace any goods that are damaged or defective OR;
- Refund the amount paid by you for the goods OR;
- Make good any shortage or non-delivery.
8. Import of goods
We make no representation and accept no liability in respect of the import of the goods you purchase.
9. Statutory rights
Your statutory rights are not affected in any way by these terms and conditions.
10. Website Information
We have tried to ensure that information provided on the website is accurate. However, we make no representation and give no warranty of any kind in respect of the information. From time to time our site may contain technical inaccuracies or typographical errors. Sunvit-D3 Limited will not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
Certain links on this site may lead to other websites which are not under the control of Sunvit-D3 Limited. When you activate any of these you will leave the www.sunvitd3.co.uk website and Sunvit-D3 Limited has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Sunvit-D3 Limited.
We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.
Price and availability are subject to change without notice.
11. Governing Law
Transactions are governed and interpreted in accordance with English Law. If there is any dispute, the English courts will have exclusive jurisdiction.
12. Trademarks
D3-Vitamin is the registered trademark of the registered company Sunvit-D3 Limited. No permission is given by Sunvit-D3 Limited for the use of any trade names, products and service names for their use by any other person other than the said holders and such use may constitute an infringement of the holder’s rights.
13. Force Majeure
The Company shall not be liable to the Customer for any failure to perform, loss or damage caused to or suffered by the Customer as a direct or indirect result of supply of the goods or services by the Company being prevented, restricted, hindered or delayed by reason of any circumstances beyond the reasonable control of the Company or due to compliance with any regulations, orders, law, or acts of God, lockouts, strikes, embargoes, other industrial action, wars, hostilities, terrorist action, riots, delays or shortages including, without limitation, circumstances affecting the provision of all or any part of the goods by the Company’s usual source of supply or delivery.
14. Copyright
All designs, text and graphics and their selection and arrangement on this website are the copyright of Sunvit-D3 Limited or its content providers. Any use of materials on this site without Sunvit-D3 Limited prior written consent is strictly prohibited.
15. Correspondence
All communication should be via email in the first instance. The email address is customerservice@sunvitd3.co.uk
Returns address
Sunvit-D3 Limited
32 Bower Hill Industrial Estate
Epping
Essex CM16 7BN
United Kingdom
Registered Address
Treviot House
186-192 High Road
Ilford
Essex IG1 1LR
United Kingdom
Company registration number: 9082655
Tel: +44 (0)1992 660 522